Terms and Conditions

Pendraken Miniatures
Cleveland House, Webb Road
Skippers Lane Industrial Estate

Tel: +44(0)1642 460638
Email: leon@pendraken.co.uk

We accept payment via Cheque, Card and PayPal.
PayPal payments should be made to leon@pendraken.co.uk

Orders and credit card transactions may be placed via the website or by telephone on 01642 460638 (or +44 1642 460638 from outside the UK).

We expect to process your order within 21 days from the date we receive it, but if we fail to do this please let us know. All cheques, postal orders, money orders or credit card transactions should be in sterling and made payable to Pendraken. Payment with order is required.

GDPR Policy:

If you have purchased from Pendraken Miniatures, we will hold personal data including your name, address, email address and telephone number.  This data is held in a digital format on our website servers and in our email systems, and is produced as a physical print-out for us to process your order in the workshop.  The physical copy of your order is destroyed 3 months after the order has been processed and shipped.  We use this information purely to process your orders and send you your goods.  We do not share your details with third-parties, except when we need to book a courier service for your package.  We only use reputable courier companies who are also GDPR-compliant.

In most cases, we do not hold any payment or bank details, as these are processed by PayPal.  For customers who have chosen to pay by a debit/credit card, we will store their card details purely for the purposes of payment and these details will be destroyed as soon as your payment has been processed.

For our Forum members, the only data held is your username, email and password.  All of these are held on secure servers and are encrypted by the forum software.

If you would like us to remove your data from our systems, then there are two steps you can take:

Website Customers
- Simply send us an email through the website and we will delete your account and details from our system.

Forum Members
- If you would prefer to have all of your details removed, you can choose the 'Delete this account' option and we will receive a notification to delete your account.  Please send us an email to confirm that this is a genuine request and we will confirm the deletion.  Please note that your existing forum posts will remain in place, but your profile will now show as 'Guest'.

If you have any queries about GDPR, please contact us through the Contact page of our website.

Faulty/Damaged Goods:
In the event that you receive faulty our damaged goods, please contact us as soon as possible to rectify the problem.

When ordering goods from Pendraken for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Pendraken, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Health & Safety:
Our products are not toys and some products will contain small amounts of lead, which if swallowed, could be harmful to your health.  As a result, our products are only recommended for persons aged 14 years and over.

Your conduct:
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.  You understand that you, and not Pendraken, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam".
- to cause annoyance, inconvenience or needless anxiety.

Pricing and Availability:
We list availability information for products sold by us on the website, including on each product information page, and any out of stock items will show this.  There may be occasions when errors occur in the stock management but we will always contact you to see what you would prefer to do.
Please note that dispatch estimates are not guaranteed delivery times and should not be relied upon as such.  We use reliable couriers and postal services so it is very rare that anything goes missing, but it is always possible for delays to occur outside of our control.

Alteration of Service or Amendments to the Conditions:
We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. You will be subject to the policies and Conditions of the Terms and Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control:
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.